buyer information
Liquor Act 1982
It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years.
Top of Page
Availability
Occasionally, the Raffles Liquor Merchants will run out of wine from a particular vintage.
If you happen to order a bottle or case of wine that we have run out of we will contact you and offer to replace your wine order with the same wine but from a different vintage.
Top of Page
Change of Details
We would appreciate if all customers, including Wine Club members, would notify us when their details have changed. You can do this by editing your Raffles Liquor Merchants Website online profile or emailing your new details to admin@rafflesperth.com
Top of Page
Prices & Payment
All prices are quoted in Australian Dollars (AUD) and include Goods & Services Tax (GST).
Delivery charges are an additional cost.
We accept all major credit cards, including American Express and Diners.
Top of Page
Delivery Charges
Within Australia
Please allow 1 to 6 working days for delivery within the Perth metropolitan area. If you require your order to be delivered in a specific timeframe, please contact us on +61 8 9314 9010 and we will try our hardest to accomodate your request.
Outside of the Perth metropolitan area, depending on the delivery destination, please allow 7 to 15 working days for delivery to other areas of Australia.
Please see delivery charges below:
| Destination | 1 bottle | 2 bottles | 3 bottles | 4-12 bottles |
| Perth | $8.25 | $8.25 | $8.25 | $8.25 |
| WA Country | $10.10 | $11.20 | $12.30 | $15.60 |
| Sydney | $12.30 | $14.65 | $16.65 | $21.00 |
| NSW Country | $12.90 | $14.90 | $17.10 | $23.55 |
| Melbourne | $12.30 | $14.65 | $16.75 | $21.00 |
| VIC Country | $12.90 | $14.90 | $17.10 | $23.55 |
| Brisbane | $12.30 | $14.80 | $17.10 | $25.00 |
| QLD Country | $12.90 | $14.90 | $17.35 | $27.00 |
| Adelaide | $12.30 | $14.65 | $15.00 | $20.50 |
| SA Country | $12.90 | $14.90 | $16.50 | $22.80 |
| Canberra | $12.90 | $14.90 | $18.00 | $22.00 |
| Northern Territory | $12.90 | $14.90 | $18.00 | $27.00 |
| Tasmainia | $12.90 | $14.90 | $18.00 | $27.00 |
Top of Page
International Delivery
The Raffles Liquor Merchants are able to arrange delivery to most cities around the world. If you would like your order to be delivered outside of Australia we will contact you to notify you of the delivery charge once we receive you order.
Please allow 7 to 15 days for international delivery.
Top of Page
Privacy and Security
All orders are made through a secure web server. For more information about our online security please read our security page.
The Raffles Liquor Merchants are committed to maintaining your privacy. Please read our privacy policy for more information.
Top of Page
Breakages
If you receive your order and it is damaged please contact us immediately so that we can organise a replacement or refund. Replacements and refunds will only be given once the damaged goods are returned to our store.
Top of Page
Returns
If some or all of the bottles of wine in a case are broken, corked, oxidised or not of merchantable quality when they are delivered, please notify us as soon as possible. You may choose either to return the whole case for a refund or a replacement.
We will refund you as soon as the wine is picked up and received back to our store.
Any wines collected by Australia Post must be in their original box to avoid further breakages, where possible.
Top of Page
Ordering Offline
If you need further assistance with placing an order you can contact the Raffles Liquor Merchant store on +61 8 9314 9010.
If you do not own a credit card you may arrange to pay with an alternate payment method. Please contact the Raffles Liquor Merchant for more information.
Top of Page
Cellar Search
Search by brand, product, name or order code
Product
Powered by GTP iCommerce Stats
