buyer information

Liquor Act 1982

It is an offence to sell or supply to or to obtain liquor on behalf of a person under the age of 18 years.

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Availability

Occasionally, the Raffles Liquor Merchants will run out of wine from a particular vintage.

If you happen to order a bottle or case of wine that we have run out of we will contact you and offer to replace your wine order with the same wine but from a different vintage.

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Change of Details

We would appreciate if all customers, including Vintage Wine Club members, would notify us when their details have changed. You can do this by editing your Raffles Liquor Merchants Website online profile or emailing your new details to admin@rafflesperth.com

Prices & Payment

All prices are quoted in Australian Dollars (AUD) and include Goods & Services Tax (GST).

Delivery charges are an additional cost.

We accept all major credit cards, including American Express and Diners.

Delivery Charges

Within Australia

Please allow 1 to 6 working days for delivery within the Perth metropolitan area. If you require your order to be delivered in a specific timeframe, please contact us on +61 8 9314 9010 and we will try our hardest to accomodate your request.

Outside of the Perth metropolitan area, depending on the delivery destination, please allow 5 to 10 working days for delivery to other areas of Australia.

Please see delivery charges below:

Delivery rates are subject  to change without notice.

The Raffles Liquor Merchants uses Australia Post to deliver all of its orders within Australia and around the world. All delivery charges include Australia Post's registered delivery service and secure packaging. 

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International Delivery

The Raffles Liquor Merchants are able to arrange delivery to most cities around the world. If you would like your order to be delivered outside of Australia we will contact you to notify you of the delivery charge once we receive you order.

Please allow 7 to 15 days for international delivery. 

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Delivery of Goods

Anyone at the specified delivery address who receives the goods shall be presumed by Raffles Liquor Merchants to be authorised to receive the goods on your behalf. Raffles Liquor Merchants may request that the person who receives the goods at the delivery address provide satisfactory evidence of proof of age. Raffles Liquor Merchants will refuse to deliver the goods if the person receiving the goods is unable or unwilling to provide evidence of proof of age.

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Breakages

If you receive your order and it is damaged please contact us immediately so that we can organise a replacement or refund. Replacements and refunds will only be given once the damaged goods are returned to our store.

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Returns

If some or all of the bottles of wine in a case are broken, corked, oxidised or not of merchantable quality when they are delivered, please notify us as soon as possible. You may choose either to return the whole case for a refund or a replacement.

We will refund you as soon as the wine is picked up and received back to our store.

Any wines collected by Australia Post must be in their original box to avoid further breakages, where possible.

Ordering Offline

If you need further assistance with placing an order you can contact the Raffles Liquor Merchant store on +61 8 9314 9010.

If you do not own a credit card you may arrange to pay with an alternate payment method. Please contact the Raffles Liquor Merchant for more information.

Privacy and Security

All orders are made through a secure web server. For more information about our online security please read our security page.

The Raffles Liquor Merchants are committed to maintaining your privacy. Please read our privacy policy for more information. 

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